FAQ’s
Got questions about our transfer services? Explore our FAQs for quick answers on booking, pricing, vehicle options, and more. We’re here to make your travel experience smooth and stress-free!
Simply email us your itinerary at travel@trekoora.com or send us a request on our website with your details, and we will tailor an affordable price for you.
Trekoora offers free cancellations up to 24 hours before your scheduled pick-up. Late cancellations or no-shows may incur a fee, depending on the service.
You can book with Trekoora up to 12 months in advance. We recommend booking as early as possible to secure your preferred service and time.
Yes, you can speak to someone about your booking by contacting our customer service team. We’re available to assist you with any questions or changes to your reservation.
Trekoora offers personalized, pre-arranged services with professional drivazers, ensuring a more comfortable and reliable experience compared to taxis or rideshares. Unlike taxis or rideshares, we focus on punctuality, direct routes, and customer service, providing a seamless transfer tailored to your needs.
Travelling with luggage:
The luggage allowance for your Trekoora vehicle depends on the type of service and vehicle you select. Generally, you can bring standard-sized luggage, such as suitcases and carry-ons, with additional space available for smaller items.
No, there is typically no additional charge for standard luggage, such as suitcases and carry-ons, when booking with Trekoora. However, charges may apply for oversized or special items, so we recommend informing us in advance if you have any large or unusual luggage.
Travelling with children:
Yes, Trekoora offers child seats upon request to ensure the safety and comfort of your little ones. Please inform us at the time of booking to reserve the appropriate child seat for your vehicle.
Trekoora follows local safety regulations for child passengers. Typically, children under 7 years old are required to use an approved child seat, while children over 7 may use the vehicle’s seatbelt.
Waiting time:
- 15 minutes complimentary waiting time at homes, hotels, or other non-airport pickups.
- 45 minutes complimentary waiting time at International Airport Terminals.
- 45 minutes complimentary waiting time at Cruise Ship Terminals.
- 30 minutes complimentary waiting time at Domestic Airport Terminals.
Following the complimentary waiting period, waiting time is charged in 5-minute increments. View the rates here:
Vehicle Type
Prestige Sedan
Elite Sedan
Signature SUV
Prestige/Elite SUV
MVP’s/Luxury MVP’s (6-7 seats)
Large People MVP (8-14 seats)
Extra Large MVP (15-24 seats)
Royal Coach
Vehicle Type
$1.30
$1.48
$1.40
$1.52
$1.70
$1.90
$2.40
$3.40
5-Minute Rate
$6.50
$7.40
$7.0
$7.60
$8.5
$9.50
$12.00
$17.00
Hourly Rate
$78
$88.8
$84
$91.20
$102
$114
$114
$204
Public holidays and after-hours surcharges:
Depending on the public holiday and your location, surcharges may apply. A 20% after-hours surcharge applies on bookings for all vehicles with a pick-up time between 22:00 and 04:59 hrs.
Lost property:
If you think you left an item in a Trekoora vehicle, please contact our customer service team as soon as possible. Provide your booking details, such as the date, time, and vehicle information, so we can help locate your lost item and arrange for its return.
Liability disclaimer:
We strive to ensure your safety and enjoyment during your transfers. However, we are not liable for any accidents, injuries, or incidents that occur due to circumstances beyond our control, including but not limited to natural disasters, wildlife encounters, or actions of other individuals. Passengers are responsible for their own safety and are advised to follow the guidelines and instructions provided by our drivers.
Important information:
By booking a transfers with us, you acknowledge and accept these terms and conditions.
